Shipping information and returns

Please select a delivery address where you will be present at the time of delivery, as the order can only be handed over in person. The parcel can be collected from the transport company if it is not delivered.

You can choose between the following shipping methods:

- Standard delivery free of charge: 3-6 working days (Mon.-Fri.) after receipt of order; in rare cases delivery may take longer / free of charge

- Express delivery: 1-3 working days (Mon.-Fri.) after receipt of order / subject to a charge

(free of charge for all orders above a certain order value)

Important note on delivery:

Please be assured that our shipping partners comply with all currently required measures to protect your health.

Please note the following additional information:

In order to provide you with the best possible customer service, please enter your complete and correct delivery address. Unfortunately, it is not possible to change the delivery address at a later date.

In the "City" field, you must enter the city that corresponds to the zip code.

You can add further details to your address under "Additional address".

Bikinilista will send you e-mails informing you regularly about the status of your order. You will also receive an email from our transport company confirming the dispatch and delivery date. You can also check the status of your order at any time in your personal bkn account on the website.

Should you require further information regarding a delivery, please contact our customer service by e-mail or telephone. Our advisors will be happy to help you.

You have a statutory right of withdrawal for online or telephone orders. You can cancel the purchase contract within 14 days without giving any reason. Further details can be found in the General Terms and Conditions.

However, personalized products are excluded from revocation.

If you would like a refund of the purchase price, Bikinilista offers a free return service where you can hand in your parcel at a UPS/DHL office.

After successfully requesting your withdrawal, the shipping label that you received with your product upon delivery will be activated. The shipping costs for the return will be covered by Bikinilista. If no shipping label is enclosed with your order, please request a shipping label via our customer service or in your bkn customer account.

The package with the shipping label can only be delivered to the courier service that is also declared on the shipping label.

The returned product must be returned in perfect condition, unworn, in its original packaging and including all accessories, product information, labels, protective covers and boxes.

Once the product has been received by Bikinilista, it will be checked for quality. Bikinilista will then initiate the refund process. Products that do not meet the return conditions cannot be taken back.

Exchange

Bikinilista products purchased online or by telephone can be exchanged within 14 days. Personalized products cannot be returned or exchanged.

The exchanged product must be in perfect condition.

You have two options for exchanging your product:

Bikinilista offers a free return service. Bikinilista will cover the standard delivery costs for the new product. Return the product in perfect condition, unworn, in its original packaging and including all accessories, product information, labels, protective covers and boxes. Enclose a copy of the invoice and the carefully completed return slip. As soon as we have received the product, it will be checked by our quality service.

You can find further information on withdrawal in our General Terms and Conditions.